Recruiter: Royal Caribbean Cruises
Department:Entertainment
Main Function: As shown
Published: 16 August 2024
| JOB DESCRIPTION | |
| POSITION SUMMARY | Leads and participates in a variety of Sports Deck and Cruise Director activities and duties such as climbing wall, Flowrider (FR Class), in-line skating, golf simulator, volleyball, basketball, golf course, ping pong, shuffle board, theme nights, spot lights, gangway etc. by performing the following essential duties and responsibilities. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES | **Royal Caribbean International expects each shipboard team member to exemplify the principles of the Anchored in Excellence Credo and perform duties in accordance with Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform functions in various service venues throughout the ship.** 1. Conducts oneself professionally and courteously at all times, interacting with guests and fellow shipboard employees, and in guest contact and crew areas. 2. Promotes and serves as Master of Ceremonies in Sports Deck activities and Vitality programs. Issues equipment to guests for activities such as climbing wall, in-line skating, golf simulator, Flowrider (FR class), volleyball, basketball, golf course, ping pong, shuffleboard, etc. 3. Explains and demonstrates the use of apparatus and equipment for activities including climbing wall, in-line skating, golf simulator, and Flowrider. 4. Leads Vitality classes and events, organizes and conducts tournaments, and may serve as Master of Ceremonies. Explains and demonstrates principles, techniques, and methods for activities. Observes guests during activities to correct mistakes. 5. Evaluates guests' physical condition for participation in sport and fitness activities. 6. Explains and enforces safety rules and regulations. Responds to and reports emergencies. 7. Assembles and disassembles equipment and props for activities, returning items to storage. 8. Performs regular inventory of equipment and supplies, determining if equipment requires replacement or repair. 9. Maintains the Sports Deck in a clean and orderly fashion, posting daily information, hours of operation, and activities for guests. Adheres to USPH ship requirements. 10. Responds to guest complaints professionally and positively, showing concern and actively listening. Takes ownership of concerns, follows up, and ensures complaints are resolved satisfactorily. 11. Prepares required reports using computer equipment. 12. Attends meetings, training activities, courses, and other work-related activities as required. 13. Socializes with guests in public areas per Gold Anchor Standards. Visits guest lounges to converse with as many guests as possible during specified times. 14. Operates spotlight equipment for production shows as needed, attends mandatory rehearsals. 15. Performs stilt walking for parades on Voyager and Ultra Voyager class ships as necessary. 16. Assists Explorations with front desk, back office ticket processing, and dispatching tours as needed, depending on ticket sales. 17. Participates in greeting and directing guests on and off the gangways when the ship arrives at ports of call. 18. Participates in debarkation procedures, disseminating information, and directing and escorting guests to staterooms or exits. 19. Performs related duties as required. This position description does not imply that these are the only duties to be performed. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. |
| QUALIFICATIONS | **Hiring Requirements:** - **One year physical fitness and/or recreational sports instruction background** with resorts, sports facilities, or related recreational facilities required. - **Master of Ceremonies experience** preferred. - **Ability to coordinate and instruct recreational sports and activities** for large groups and/or individual sessions. - **Ability to provide one-on-one rock climbing wall instruction**. Rock climbing (manual belay) certification preferred. - **Ability to provide one-on-one Flowrider instruction**. Ultra Voyager Class only preferred. - **Experience in the operation and maintenance of the Flowrider** or other similar water park equipment, preferred for Ultra Voyager Class only. - **Knowledge of the rules of basketball, volleyball, golf, ping-pong, shuffleboard**, etc. - **Proven customer service skills** to interact appropriately with guests in a considerate, professional, and positive manner by showing concern and listening actively. - **Ability to communicate tactfully with guests, department heads, and shipboard employees** to resolve problems and negotiate resolutions. - **Certification and continuing education currency preferred** in one of the following: American Council in Exercise (ACE), American Aerobic & Fitness Association (AAFA), American College in Sports Medicine (ACSM), or Sports/Fitness/Health Education degree from a college or university. - **CPR certification and life-saving certification** from the American Red Cross or a similar certifying organization preferred. - **Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages**. - **Completion of high school or basic education equivalency** required. |
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